Privacy & SMS communications
Effective Date: June 1, 2025
1. Information We Collect
Keystone Healthcare Systems LLC ("we", "our", or "us") collects personal information from users who interact with our services, including:Name
Email address
Phone number (including mobile numbers)
Appointment details
Any information submitted through our intake forms, scheduling tools, or telehealth platforms
2. How We Use Your Information
We use your personal information to:
Schedule and confirm appointments
Send appointment reminders and follow-ups
Provide wellness check-ins and care updates
Respond to service or support inquiries
Communicate changes to our services or policies
We may send SMS or MMS messages related to your care or account only if you have provided prior express consent.
3. SMS Consent and Opt-Out
By providing your mobile number and opting in, you consent to receive text messages from Keystone Healthcare Systems LLC related to your care, appointment reminders, and service updates.
You may opt out of receiving SMS at any time by replying STOP.
You may request assistance at any time by replying HELP.
Message and data rates may apply depending on your carrier plan.
4. No Sale or Sharing of Mobile Data
We do not sell, rent, or share your mobile phone number or other personal information with third parties for marketing purposes. Your information is used solely to support your care and manage your interactions with our services.
5. Third-Party Services
We may use secure, HIPAA-compliant third-party systems (such as electronic health record software or telehealth platforms) to store and process your information. These systems are bound by confidentiality and data protection agreements. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.
6. Your Privacy Rights
You may request access to your data, correct any inaccuracies, or request deletion by contacting us at:
Keystone Healthcare Systems LLC
Address: 75 Parkview Apartment, ETN 207 South Weymouth, MA 02190
Email: support@keystonecounselingcare.com
Phone: (617) 468-6426
7. Policy Updates
We may update this privacy policy from time to time. Updates will be posted on this page with the effective date at the top.
Website Privacy Policy
Effective Date: 06/01/2025
Keystone Counseling Systems ("Keystone", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our website (https://keystonecounselingcare.com), engage with our intake process, or receive services through us.
1. Scope
This policy applies to:
- Visitors to our website
- Clients completing online intake forms
- Individuals communicating with us via email, phone, or digital platforms
- Information collected through Google Analytics
If you are receiving therapy services from us, your health information is also governed by our HIPAA Notice of Privacy Practices (available upon request or during intake).
2. What Information We Collect
a. Information You Provide
- Name, email, phone number, mailing address
- Intake form responses and mental health history
- Appointment requests
- Insurance details (if applicable)
- Payment information (processed securely via third-party platforms)
b. Automatically Collected Data
- IP address
- Browser type and device ID
- Pages visited and time spent on our website
- Referral sources and search terms (via Google Analytics)
c. Information from Other Sources
We may receive relevant information from health plans, providers, or referral partners for scheduling or treatment coordination.
3. How We Use Your Information
We use personal and health information to:
- Deliver counseling services
- Schedule and manage appointments
- Provide intake and onboarding
- Process insurance and billing
- Respond to questions or support requests
- Improve our website and service quality via analytics
- Fulfill legal or compliance obligations
4. Google Analytics and Cookies
We use Google Analytics to understand how visitors interact with our website. This helps us improve your experience. Data collected includes:
- Device and browser type
- Pages visited
- Duration of visits
- Geographic region (approximate, via IP)
You can opt out using Google’s opt-out browser add-on. You may also disable cookies in your browser settings, but this may affect website functionality.
5. Information Sharing
We do not sell your personal information. We may share information with:
- Licensed therapists on our team
- Service providers (e.g., payment processors, hosting platforms)
- Legal or regulatory bodies as required by law
- Emergency contacts or authorities when safety is at risk
6. Data Retention
We retain your data only as long as needed for service delivery, legal compliance, and record-keeping as required by Massachusetts law.
7. Your Rights (Massachusetts & U.S. Residents)
You may:
- Request access to your personal data
- Request corrections to inaccurate data
- Request deletion (where permitted)
- File complaints with the Massachusetts Attorney General or HHS if you believe your privacy rights were violated
To exercise your rights, email us at support@keystonecounselingcare.com
8. Security Measures
We use appropriate administrative, technical, and physical safeguards to protect your information. This includes encrypted forms, secure email, access restrictions, and HIPAA-compliant platforms for therapy services.
9. Children’s Privacy
We do not knowingly collect personal data from children under 13 without parental or guardian consent. Services for minors are provided only with verified legal authorization.
10. International Users
Our services are intended for users in the United States. If you are accessing our website from outside the U.S., your data may be transferred to servers within the United States.
11. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised effective date. Material updates will be communicated via email or a prominent notice.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data:
You may request access to your data, correct any inaccuracies, or request deletion by contacting us at:
Keystone Counseling Systems
Website: https://keystonecounselingcare.com/
Email: support@keystonecounselingcare.com
Phone: 617-468-6426